Comprehensive, Full and Self-Service Support

We’ve built our business on delivering the power of PLM and are committed to customer service excellence. You have our commitment that we will continue to make complete customer satisfaction and user productivity our top priorities.

ADVANTAGE Support Plus Brochure

Technical Support Promotion – 50% Discount

See the “Technical Support Promotion” section below for a special limited time offer of 50% discount on ADVANTAGE Support Plus!

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Inceptra ADVANTAGE Support Plus includes:


Support Hotline

  • Toll-free phone access to Support Engineers – 8 am – 8 pm ET, Monday to Friday
  • Email case submissions with a guaranteed response time of 2 hours or less
  • Remote desktop service
  • Unlimited support incidents/calls per named contact

 

Support Web Tools

  • Access to online customer know-how enablement tools 24/7
  • Search extensive knowledge base for technical solutions
  • Self-serve support tools and PLM software information

 

Service Request Management

  • Check status of defect service requests online 24/7
  • Search, view and share defect incidents history
  • Maintenance escalation procedure

 

Distribution & Download

  • On demand media ordering
  • Electronic download of latest software releases

 

Inceptra Utilities

Inceptra PLM Utilities help you to accelerate:

  • Renaming
  • Titleblocking
  • PDFViewing
  • Data Migration

ADVANTAGE Support Utilities Brochure

 

For further information, please contact Support Services

Support Services

 


Technical Support Promotion

 

50% discount on Inceptra ADVANTAGE Support Plus for the first year!

 

Get dedicated support from certified, expert level engineers to answer your questions for an entire year. Access online knowledge base 24/7 and receive Inceptra PLM Utilities to accelerate your productivity.

Some restrictions apply:

  • Cannot be applied to existing Purchase Orders
  • Valid if payment or Purchase Order is received by December 31, 2019
  • Current ADVANTAGE Support Plus customers excluded
  • Offer ends December 31, 2019

ADVANTAGE Support Plus Brochure

Request a Quote