Comprehensive, Full and Self-Service Support
We’ve built our business on delivering the power of PLM and are committed to customer service excellence. You have our commitment that we will continue to make complete customer satisfaction and user productivity our top priorities.
See the “Technical Support Promotion” section below for a special limited time offer of 50% discount on ADVANTAGE Support Plus!
Inceptra ADVANTAGE Support Plus includes:
- Toll-free phone access to Support Engineers – 8 am – 8 pm ET, Monday to Friday
- Email case submissions with a guaranteed response time of 2 hours or less
- Remote desktop service
- Unlimited support incidents/calls per named contact
Support Web Tools
- Access to online customer know-how enablement tools 24/7
- Search extensive knowledge base for technical solutions
- Self-serve support tools and PLM software information
Service Request Management
- Check status of defect service requests online 24/7
- Search, view and share defect incidents history
- Maintenance escalation procedure
Distribution & Download
- On demand media ordering
- Electronic download of latest software releases
Inceptra PLM Utilities help you to accelerate:
- Data Migration
For further information, please contact Support Services
Technical Support Promotion
50% discount on Inceptra ADVANTAGE Support Plus for the first year!
Get dedicated support from certified, expert level engineers to answer your questions for an entire year. Access online knowledge base 24/7 and receive Inceptra PLM Utilities to accelerate your productivity.
Some restrictions apply:
- Cannot be applied to existing Purchase Orders
- Valid if payment or Purchase Order is received by September 30, 2019
- Current ADVANTAGE Support Plus customers excluded
- Offer ends September 30, 2019