Comprehensive, Full and Self-Service Support

We’ve built our business on delivering the power of PLM and are committed to customer service excellence. You have our commitment that we will continue to make complete customer satisfaction and user productivity our top priorities.

ADVANTAGE Support Plus Brochure

Inceptra ADVANTAGE Support Plus includes:


 Support Hotline

  • Toll-free phone access to Support Engineers – 8 am – 8 pm ET, Monday to Friday
  • Email case submissions with a guaranteed response time of 2 hours or less
  • Remote desktop service
  • Unlimited support incidents/calls per named contact

 

Support Web Tools

  • Access to online customer know-how enablement tools 24×7
  • Search extensive knowledge base for technical solutions
  • Self-serve support tools and PLM software information

 

Service Request Management

  • Check status of defect service requests online 24×7
  • Search, view and share defect incidents history
  • Maintenance escalation procedure

 

Distribution & Download

  • On demand media ordering
  • Electronic download of latest software releases

 

Inceptra Utilities

Inceptra PLM Utilities help you to accelerate:

  • Renaming
  • Titleblocking
  • PDFViewing
  • Data Migration

ADVANTAGE Support Utilities Brochure

 

For further information, please contact Support Services

Support Services

 


 

Training + Dedicated Technical Support at 40% Off

40% discount on Inceptra ADVANTAGE Support Plus when purchased with any scheduled training class!

Combine the highest quality application training with support from certified, expert level engineers to answer your questions for an entire year after you’ve completed your training.

Some restrictions apply:

  • Cannot be applied to existing Purchase Orders
  • Valid if payment or Purchase Order is received by June 28 or the class deadline, whichever is sooner
  • Applies to scheduled classes only
  • Cannot be combined with any other discount
  • Offer ends June 28, 2019

Take advantage of this limited time offer on all CATIA V5, 3DEXPERIENCE (CATIA V6), SIMULIA, and other Dassault Systèmes software training classes.

Search our May-June 2019 course schedule for Classroom and Live Remote Learning classes available throughout North America:

Course Schedule

Contact a Training Advisor