Comprehensive Full and Self-Service Support

We’ve built our business on delivering the power of PLM and are committed to customer service excellence. You have our commitment that we will continue to make complete customer satisfaction and user productivity our top priorities.

Advantage Support Plus Brochure

Inceptra ADVANTAGE Support Plus includes:


 Support Hotline

  • Toll-free phone access to Support Engineers – 8am-8pm ET, Monday to Friday
  • Email case submissions with a guaranteed response time of 2 hours or less
  • Remote desktop service
  • Unlimited support incidents/calls per named contact

 

Support Web Tools

  • Access to online customer know-how enablement tools 24×7
  • Search extensive knowledge base for technical solutions
  • Self-serve support tools and PLM software information

 

Service Request Management

  • Check status of defect service requests online 24×7
  • Search, view and share defect incidents history
  • Maintenance escalation procedure

 

Distribution & Download

  • On demand media ordering
  • Electronic download of latest software releases

 

Inceptra Utilities

Inceptra PLM Utilities help you to accelerate:

  • Renaming
  • Titleblocking
  • PDFViewing
  • Data Migration

Advantage Support Utilities Brochure

For further information, please contact Support Services

Support Services